Please email firstname.lastname@example.org to arrange a collection time
Clay and Firing Packages
Please have your online booking number ready (a five digit number from the email receipt) to show to our staff.
Your clay pack comes with a unique Kite Studios customer ID number. Remember to inscribe this number on the bottom of every piece you make if you would like to bring them back to us for firing. Use the pottery chart included in your pack to note how many pieces you made and bring that back with your work.
Fired work collections: Please have your ID number ready
Work made in bespoke classes and parties
If you are collecting work made during a bespoke class (such as the Throw and Bisque Fire, a pottery party or Novice Night) please have your ID number ready (it is a three digit number you would have been allocated at your class). If you have misplaced your ID number, or weren’t issued with one, please email us at email@example.com and let us know a) name of the person who booked the class or b) the date of your class and we will be able to look up the number for you.
Work made during Clay Camp
If you are collecting work from Clay Camp, please email us on firstname.lastname@example.org and let us know a) name of the person who booked the class b) name of the child’s parent/ guardian (if different) c) date or dates your child attended on. d) your child’s/ children’s name/s. We will then be able to look up your ID number/s for you.
Work made during term time courses
If you are collecting work made during a trial class or a regular term time class such as Intensive Throwing or Create in Clay with the Pottery Wheel, or work made in an independent pottery session, you will need to enter the pottery studio and have a look on your class shelves. Work has been sorted according to class code and labelled with initials. If you did not sign your work then it may be found in the “unnamed work” section. If you have unfinished work in our damp boxes, please collect that also. You can store it at home in an airtight container to keep it damp, or opt to have us trim and fire it for you at the cost of one class credit. We are also offering online classes if you would like tuition to finish your work at home.
Please help us out, our storage is full! Please come and collect your work as soon as possible. please get in touch on email@example.com.
When will it be ready?
Any work made or glazed in one of our pottery classes at Kite Studios will be ready to collect one month after the class in which you made or glazed it.
Your ID number
You will have been allocated a unique customer ID number at your class. It is super important that you take note of this and quote it when you come to collect your work. Classes in which ID numbers are allocated include:
- Anniversary, Hen & Birthday parties
- Throwing on the Wheel Experience
- Children’s Birthday Parties
- Team Building
- Adult Pottery Novice Nights
- Clay Camp
What if I did a trial class?
If you have made your work during a trial class for a course, your work may be marked with the class code instead. If this is the case, please let us know which course it was that you attended ie Monday morning Adult Pottery Studio or Wednesday Create in Clay with the Pottery Wheel etc. If you would like us to look it up for you, please give the name of the person who booked the class and the date on which you attended.
If you attended a full term course, any work submitted for firing in the final class will be ready to collect between two and four weeks after the end of term. We always do our best to get everything fired ahead of major holidays such as Christmas. Please ask your teacher at the final class what the set collection times will be for your class. Fired work is usually stored in the pottery on the class shelves. Each piece must have your class code and initials clearly marked. The class shelves are always cleared in the week leading up to the start of a new term and any uncollected work moved to the store room. Our storage limit for all work is 3 months from the final class of term. Damp (unfired work) is not stored after the final class of the term. Please collect all work as promptly as possible, even if you intend to attend a course with us the following term.
What will I need to bring?
Apart from your ID number, please bring a sturdy bag to carry your creations home in and something soft for wrapping. We will have your work packaged in paper bags and wrapped with newspaper because we are all about reusing and recycling, but you may like something more, especially if you have a bumpy journey. If you are collecting for a party or team building event, please bring a box/ boxes, and for large parties or teams, you may need a friend to help you carry!
Can I call ahead?
Most certainly. In fact, we advise it, please contact us. Please let us know you are coming, quote your ID number, so that we can double check that it is ready and have it out waiting for you in reception. It takes some time to retrieve it from our store room, so it is best to let us know on the day to expect you. Please note that if you arrive outside of our collection times, our teachers may not be able to leave their class to help you. During evening collection times we are unfortunately unable to answer calls or emails, as our reception is closed.
Please note that our collection times generally do not change overly from term to term. If you’re uncertain, please get in touch just to double check.
As storage space is limited, we ask that you collect your work one month (four weeks) after your class date (this will be the class in which you made or the class in which you glazed the work). We will store it for a further two months after that, in case you are busy or away for work or on holidays. Please consider asking a friend or family member to come and collect on your behalf if you can’t make it in yourself. Unfortunately as our storage space is quite limited and we do run a large number of classes, we will need to free up space for the work of our other clients after three months from your class date have elapsed.